Refund & Return Policy

Our Commitment

We stand behind the quality of every Family Star product. Because most of our items are made to order, our return and refund process is tailored to the type of product you purchased.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is the wrong item, please contact us within 30 days of delivery with your order number and a clear photo of the issue. We will arrange a free replacement or full refund at no cost to you. No return shipment is required in most cases.

Standard Physical Products (Non-Personalized)

Returns are accepted within 30 days of delivery for items in unused, original condition. You are responsible for return shipping costs unless the item is defective or incorrect. Once the return is received and inspected, refunds are issued to the original payment method within 5–10 business days.

Personalized & Custom-Made Items

Items made with a custom name, photo, monogram, or personalized text are final sale and cannot be returned or exchanged unless they arrive damaged or defective. If you are unsure whether your item qualifies as personalized, check the product page or contact us before ordering.

Print-on-Demand Items (Made to Order)

All print-on-demand products are made specifically for you and are not eligible for return due to change of mind, incorrect size selection, or color variation between screen display and print. We strongly encourage reviewing our size guides before ordering. Size exchanges are handled case by case — contact us and we will do our best to assist.

Digital Products

All digital product sales are final. Once a digital file has been delivered or downloaded, refunds are not available. If you experience a technical issue accessing your file, contact us and we will resolve it promptly.

Final Sale Items

Items marked "Final Sale" at checkout or in the product listing are not eligible for return or refund unless they arrive damaged or defective.

Order Cancellations

Because production begins quickly after an order is placed, cancellations requested within 1 hour of purchase can generally be accommodated — contact us immediately. Cancellations requested after production has begun cannot be guaranteed. Once an item is in production or shipped, we are unable to cancel.

Refund Processing

Approved refunds are returned to your original payment method. Credit/debit cards: 5–10 business days. Shop Pay, PayPal, or other payment methods: per the payment provider's timeline. Shipping charges are non-refundable unless the return is due to our error.

How to Start a Return or Refund

Email us at bookwithrahh@gmail.com with the subject line "Return Request – Order #[your order number]" and include your order number, the item(s) you want to return or the issue you're experiencing, and photos if applicable. We respond to all requests within 1–2 business days.

Contact Us

Email: bookwithrahh@gmail.com Contact page: familystarstuff.shop/pages/contact Business hours: Monday–Friday, 9 AM–5 PM ET