Shipping Policy

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How We Fulfill Orders

Family Star products are made to order through a network of trusted print-on-demand and fulfillment partners — including Printify, Drive Fulfillment, ArtsAdd, Subliminator, MWW On Demand, District Photo, Monster Digital, Printed Mint, Pic the Gift, and others. This means your item is printed or prepared specifically for you after your order is placed.

Handling Time

• Standard orders: Most items are produced and shipped within 3–7 business days of your order being placed and payment confirmed. • Personalized orders (custom names, photos, or text): Please allow an additional 2–5 business days for production. Orders containing personalization are held until all customization details are received and approved. • Digital products: Delivered electronically — no shipping time applies. See the Digital Products section below. • Orders placed on weekends or US public holidays begin processing the next business day.

Estimated Delivery Times (After Shipment)

These are carrier estimates and are not guaranteed:

United States — Economy: 5–10 days | Standard: 3–7 days | Express: 1–3 days Canada — Economy: 7–14 days | Standard: 5–10 days | Express: — Australia / New Zealand — Economy: 10–20 days | Standard: 7–14 days | Express: — United Kingdom / Europe — Economy: 10–20 days | Standard: 7–14 days | Express: — Rest of World — Economy: 14–30 days | Standard: 10–20 days | Express: —

Express shipping is available on select US orders. Availability depends on the product and fulfillment partner assigned to your order.

Note: International transit times may be affected by customs clearance, local postal delays, or carrier capacity. Family Star is not responsible for delays outside our control.

Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number (where available). Tracking may take 24–48 hours to update after your label is created. Some international orders may show limited tracking updates once the package leaves the originating country.

Split Shipments

Because we use multiple fulfillment partners, orders containing items from different product categories may ship separately and arrive on different days. You will receive separate tracking notifications for each shipment.

Shipping Destinations

We currently ship to the United States, Canada, Australia, United Kingdom, Europe, and many other countries worldwide. If your country is not available at checkout, we are unable to ship there at this time.

Duties, Taxes & Customs (International Orders)

For orders shipped outside the United States, the recipient may be responsible for import duties, customs fees, and local taxes. These charges are set by your country's customs authority and are not included in your order total. Family Star is not responsible for these fees, and they are non-refundable if an order is refused at customs.

Digital Products

Items marked as digital downloads are fulfilled electronically. After payment is confirmed, you will receive a download link via email. Digital products are not shipped and are not subject to shipping charges.

Address Accuracy

Please verify your shipping address before completing checkout. Family Star is not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error immediately after placing your order, contact us right away — we can only modify the address before production begins.

Contact Us

For shipping questions, email us at bookwithrahh@gmail.com or visit our contact page at familystarstuff.shop/pages/contact.